Hobart Mint – Terms & Conditions of Sale
Key Points
- Prices are locked at the time of order based on live precious metal markets.
- Orders are binding once confirmed.
- Cancellations may incur market losses and manufacturing costs.
- You do not benefit from price increases if an order is cancelled.
- Payment is required within 24 hours (or sooner if specified).
- Precious metal transactions involve price volatility and are not standard retail purchases.
1. Acceptance of Terms
By placing an order with Hobart Mint, you agree to these Terms & Conditions.
2. Pricing & Contract Formation
- Prices are based on live precious metal markets and may change at any time.
- Once an order is placed, the price is locked in, and the order becomes a binding agreement.
3. Payment Terms
- Payment must be received within 24 hours of order confirmation, unless otherwise specified.
- Hobart Mint reserves the right to require immediate payment for certain orders.
- Orders not paid within the required timeframe may be cancelled, and market losses may apply.
4. Order Processing & Manufacturing
- Many products are made to order.
- Orders are generally processed in the sequence received.
- Timeframes provided are estimates only and may vary due to demand.
5. Cancellations & Refunds
- Cancellation requests are considered at Hobart Mint’s discretion.
Approved cancellations are subject to the following:
a) Manufacturing & Processing Costs
- Manufacturing and processing costs are generally non-refundable, including where production has not yet commenced.
- These costs reflect production allocation, handling, and administrative commitments made at the time of order.
b) Market Movement (Metal Value)
Orders include:
- A metal value component based on the spot price at the time of order, and;
- A manufacturing premium (covering fabrication, handling, and production).
If cancelled:
- If the market price has fallen, the difference may be payable as a market loss.
- If the market price has risen, no gain or benefit is payable.
c) Refunds
Any refund (if approved) will be:
- Based on the original order price.
- Less manufacturing/processing costs.
- Adjusted for any market movement.
- Refunds will not be processed until any applicable amounts are settled in full.
Plain English Summary
- You lock in a price when you order.
- We commit production capacity immediately - even if the item has not yet been manufactured.
If you cancel:
- You may lose the manufacturing component.
- You are exposed to downside in the metal price.
- You do not benefit from price increases.
Due to the nature of bullion products:
- Sales are final.
- Returns are generally not accepted for change of mind.
- If goods are defective or incorrect, Hobart Mint will provide a remedy in accordance with Australian Consumer Law.
6. Failure to Complete Payment
If payment is not completed:
- The order may be cancelled.
- Any resulting market loss may be charged.
7. Title & Risk
- Title to goods passes upon cleared payment.
- Risk transfers upon dispatch or collection.
8. Delivery
- Shipping options are provided at checkout.
- Hobart Mint is not responsible for delays caused by third-party carriers, however we will reasonably assist in resolving delivery issues.
9. Precious Metal Transactions
- Precious metal orders are not standard retail purchases due to continuous price volatility.
- By placing an order, you acknowledge exposure to market price movements.
10. Compliance
- Hobart Mint may require identification to comply with Australian regulatory obligations.
- Transactions may be refused where compliance requirements are not met.
11. Limitation of Liability
- To the extent permitted by law, liability is limited to the value of the goods supplied.
- Hobart Mint is not liable for indirect or consequential losses.
12. Australian Consumer Law
Nothing in these Terms & Conditions excludes or limits
your rights under the Australian Consumer Law.
13. Governing Law
These Terms are governed by the laws of Tasmania, Australia.